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Help & Support

Anonymous

General questions or help with the app. Contact us at support@novelcrafter.com for more sensitive matters.
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Lost data
I was working on my computer and finished through chapter 9. I closed down Safari and went to dinner. I came back and wrote chapter 10 on my iPad. I decided to move back to my computer so I close down Safari on my iPad. When I went to my computers, chapters 8, 9, and 10 are missing. I go back to my iPad and they are not there. This is ridiculous. If you software loses data, why should I use it? If I don’t get an answer, I’m moving to another platform.
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in progress

Error message for OpenRouter
I am receiving this message in the settings under my OpenRouter connection: There was an error accessing your account. Please make sure the API-Key is correct. I have tried more than one key with the same result. I was generating prose with no issue and then it stopped working and I went into the settings to see that message. I have logged into OpenRouter separately and see no issues there.
2
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in progress

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